FAQs

You cannot cancel the order once it has been processed.

If in case our team does not find the fault shared by you, then the return request might be declined. We will ship  the product back to you.

The return request can be made within 24 hours time from delivery if failed to do so, then request will be cancelled.

Address : Volcano Internet Pvt Ltd, 76D, Phase 4, Sector 57, Kundli, Haryana

Currently we do not pick up products for return. You will have to ship it to our address. Cost of the return shipping will be paid by tallneck if the fault is from our end.

You will receive the tallneck credits as soon as it reaches our Quality Team to recheck the fault. Usually, such cases are resolved within 5-7 working days.

You can drop a message on our facebook page or can tweet to us. Our customer care team can be contacted at 9811644556 & will be happy to guide you.

Before processing the order, we will provide you with a size chart to encounter all such issues, however despite all these if any such issues arise tallneck has the right to cancel

Once your order is shipped you will receive an email confirmation of your shipping details which will include a tracking number.

Tallneck offers free shipping within India on all products. Please note any order over 2kg could incur an additional postage fee. Same shall be communicated to you prior to dispatch.

What we show is what we offer. The price we offer are inclusive of all the taxes and hence there is no need of paying extra.

We will provide you with a size chart in case of online buying and you can determine your size with the help of size chart.

We will quote a price after a thorough discussion with our expert designers. You will be asked to pay 50% on confirmation of order. Once the outfit is ready and about to be

Dispatched you will be asked to pay the remaining amount. On receiving the amount

We will dispatch the product.

We understand that you are pretty excited to buy the outfit and this excitement drives our team, hence we reach out to everyone within 12 hours of posting the query on working days.

Please visit profile tab and enable notifications to receive notifications from our side or Check your phone settings to allow tallneck to send push notifications.

You will receive a notification whenever your query will get a reply.

Tallneck is a fashion app that assists you get the desired outfit you are looking for made as per your specifications.